Returns & Exchanges

We offer a 30 day returns policy in case you decide you do not want to keep your purchase. Please notify us before returning an item, and ensure it is sent back in the same condition in which it was received, unused and with all original packaging. Any damage or evidence of wear will invalidate this returns policy. All returned items will be processed within 7 working days.

All watches are covered by a one-year seller warranty, details of which can be found HERE. If you are returning a watch under warranty cover, please contact us first to ensure the terms apply, and include a note of your order ID number and the reason for the return when sending the item.

We will always attempt to repair a faulty item in the first instance, and if this is not possible we will replace the item. If you believe the item(s) you have received to be faulty or if you think you have received an incorrect item please contact info@idealdeal.com. We will then advise on how to proceed with the return. You have 30 days from the date of purchase to return the item to us if you believe it to be faulty or the incorrect item when you receive it.

Please contact us before returning an item so that we can confirm that the returns policy applies and can know to expect the item. We will then provide the address to which you should return the item/s.